Exchanges and Returns
We are happy to refund or credit any purchases in full provided the following conditions are met:
The goods are returned to the below address within 14 days:
031 Longkloof Studios
The products must be returned in their original condition, unused or unworn, have not been altered or washed and all tags are attached. All packaging must be intact and unopened. For hygiene reasons we are unable to exchange or refund any underwear or swimwear. This also applies to ear-rings.
Please note that only the value of the goods will be credited or refunded.
In order for us to process your return quickly the goods will need to be couriered to our head office address (we recommend using Parcel Jet Couriers 021 386-3000). Goods sent to the post office will not be collected. Please note the shipping charges for returning any items will be for the customers cost. If you have received a faulty or defective item please contact us.
We only offer store credits or refunds for returned items. If you are wanting to exchange your items, you will be given a store credit which you will be able to use towards your next order. Please note that your new order will be processed as per normal, and we are unable to fast track any new orders. This is only so that we can process your exchange as quickly as possible for you.
In order to return any items, please do the following:
Please fill out the below form within 5 days of receiving the product. Please state your name, address and invoice & order number. Please indicate whether you require a credit or refund. We will reply confirming receipt of your email and forward you instructions on how to return the item. Once the item has been received and checked, we will refund you via the method of payment within 14 working days.
If your require any additional information, please contact our head office:
t: 021 424 0182