Home PageExchanges and returns

Exchanges and Returns

We are happy to refund or credit any purchases in full provided the following conditions are met:

The goods are returned to the below address within 14 days:

5th Floor, Hycastle House
58 Loop Street
Cape Town
South Africa

The products must be returned in their original condition, unused or unworn, have not been altered or washed and all tags are attached. All packaging must be intact and unopened. For hygiene reasons we are unable to exchange or refund any underwear, swimwear, bodysuits and socks. This also applies to ear-rings.

Please note that only the value of the goods will be credited or refunded.

In order for us to process your return quickly the goods will need to be couriered to our head office address (we recommend using Parcel Jet Couriers 021 386-3000). Goods sent to the post office will not be collected. Please note the shipping charges for returning any items will be for the customers cost. If you have received a faulty or defective item please contact us.

We only offer store credits or refunds for returned items. If you are wanting to exchange your items, you will be given a store credit which you will be able to use towards your next order. Please note that your new order will be processed as per normal, and we are unable to fast track any new orders. This is only so that we can process your exchange as quickly as possible for you.

In order to return any items, please do the following:

Please fill out the below form within 5 days of receiving the product. Please state your name, address and invoice & order number. Please indicate whether you require a credit or refund. We will reply confirming receipt of your email and forward you instructions on how to return the item. Once the item has been received and checked, we will refund you via the method of payment within 14 working days.

If your require any additional information, please contact our head office:
email: shop@ilovethelot.com

Tell us what you think!

  • Feedback

What do you think of the new site?





Like It



Love It

  • Clothes
  • Shoes
  • Measurements

Size Guide

Please use these sizing charts as a general guideline to help determine your size. Sizing and cut will vary slightly between various items. Each item has additional information on its individual product page. If you have a specific sizing question or for further information, please contact us at: shop@ilovethelot.com